Customer satisfaction pledge

• We operate to very high service delivery standards 

• Our aim is to deliver the correct goods to our customers in as quick a time as is possible.

• We only supply quality - 100% warranted goods

• Where there has beena failure in our stated aims we pledge to put it right in as quick a time as is humanly possible - this can either be by replacement with the same or higher value goods or by refund in full

Our hope is that you will feel that by ordering goods from us has been worthwhile and at least equal to your expectations and that in the future you will want to re-order from us.

Item Is On Order or Backorder
If a product is not currently in in our warehouse and we have ordered the product from our supplier we expect to be able to ship your product soon. We will ship your item on the same day it is back into and update you on the status of your order via e-mail (If requested).

When should my order arrive?
Once your order has left our premises we expect it to arrive next delivery day. Orders placed Monday - Thursday we expect to arrive next day. For those items sent by Royal Mail we find Friday orders do not always get delivered on Saturday a.m. so we expect those to arrive Monday. Orders placed After 4pm Friday and before 4pm Monday are despatched on Monday and should be received by you on Tuesday. Please advise us within 3 days if your order has not been received. Royal Mail 1st Class Post is not a guaranteed delivery service, the largest percentage of goods sent this way (94%) do arrive "next day"

What if my order includes several items with different availabilities?
In this case we would either:- 

(1) Send those items in same day with the outstanding item being sent on the same day it came back into with us. 

(2) Wait until all items were in and send together.

PRIVACY POLICY & GDPR (General Data Protection Regulation)

We are very serious about protecting customer privacy. The information that is collected about you is used to process your order and to continuously improve your shopping experience. On occasion, we track your movement through the store to make sure that usability issues are spotted and resolved. Please read on for more details about our privacy policy.

What information do you collect about me? How will you use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status.

How do you protect customer information?
All of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.

Will you disclose the personal data / information collected to outside parties?
We never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of , our users, or others.

Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintains and disclose information collected from users (each, a “User”) of the https://www.ink-man.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered.

Personal identification information

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other sales activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes: To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. To improve our Site We may use feedback you provide to improve our products and services. To send periodic email We may use the email address to respond to their enquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not store customer credit card details.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. If users clicks on a link to another site (domain), they will have left the site, we therefore accept no legal responsibility for any interaction with any other site.

Access to Information

At your request, we can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information:

Our identity and contact details

Contact details of the data protection officer

The purpose of the processing as well as the legal basis for processing.

The categories of personal data collected, stored and processed.

Recipient(s) or categories of recipients that the data is/will be disclosed to.

If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.

How long the data will be stored.

Details of your rights to correct, erase, restrict or object to such processing.

Information about your right to withdraw consent at any time.

How to lodge a complaint with the supervisory authority.

Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it wasn’t collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by refusing your consent at the time of collection or at any other time by contacting us by email Our site may, from time to time, contain links to and from the websites of affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Right to erasure

Visitors / users of the site have the ability to have all records of their personal data held by a business erased where there is no legitimate reason for that business to maintain they records. This includes where GDPR is super-ceded by other laws governing the details obtained. If you want to request that your data is erased please write to InkMan UK, Stow Mill, Stow, Galashiels, TD1 2RB.

Changes to this privacy policy

We have discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

PAYMENT OPTIONS

Paying by Card
We accept MasterCard, Visa, Visa Debit cards, Solo, Access, PayPal.

You can place your order securely on our web site or call us to order. Please feel free to call us on our  ORDER LINE - 01578 730477

We would be delighted to assist you in any way that we can. We can be reached at 01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK).

PAYPAL - we accept PayPal payments. Orders placed via the shopping cart can be paid directly via PayPal by selecting the PayPal payment option

Paying by Purchase Order
We also accept purchase orders! All Official Orders from Local - Education - Government Authorities sent or faxed with the Official Order Number clearly shown are accepted Purchase orders may require an additional day for verification. You will be sent an invoice with net 30 day terms once your order ships. Please note that We reserve the right to require pre-payment on any purchase order at our discretion. Please call us to order.

When your order will be billed to you
Orders will only be charged or billed after they are ready in despatch waiting to be shipped. This includes backordered items.

LEGAL NOTICES

Value added Tax
We are not Registered for VAT

Disclaimer and Limitation of Liability as to Products Sold
All products are guaranteed against defects for 30 days from the date of the invoice.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled in this way, We shall immediately issue a credit to your credit card account in the full amount of the charge. 

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over 1000.00 (GB Pounds) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order

Jurisdiction and Venue
You agree that any legal action brought against us shall be governed by the Scottish Law without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the ink-man.co.uk website shall be an appropriate Court located in Scotland.

SHIPPING INFORMATION

Our preferred carrier for all small packets is the the Royal Mail 1st Class Postal Service. For larger/heavier boxes we use a Next Day Carrier service, for these we use a range of Courier Companies for UK Deliveries. For International Deliveries we may use Parcelforce, DHL, UPS or another International Carrier
Whenever possible, if you have opted to provide us with your e-mail address, we will send you a confirmation e-mail with a tracking number upon dispatch of your order.

Where shipping requires to be paid by the customer we will discuss and agree this in advance

Backordered Items
If you would like to cancel a backordered item, please send an e-mail to sales@inkjet-direct.com or call us at  01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK). Our fax number is 01578 730478 or 00-44-1578-730478 (outside the UK).

RETURN POLICY

Cancellation
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows for a 14 days (14 working days following the day in which you place your order) cooling off period within which you will have the right to cancel your order and request a full refund.

Satisfaction Guarantee
Within 30 days of receipt of your order, you may return any product in new condition.

Please note that you will need to first obtain an RMA number by calling 01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK).

Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it. Your replacement will be shipped to you once you call us.

Unshipped items
You can also cancel unshipped items by calling us or sending an e-mail to sales@inkjet-direct.com.

Procedures for Returning and Exchanging Items
Please do not apply tape to any items that you are returning, as this may result in your return not meeting our resaleable criteria. It is pertinent that you place your RMA number on the address label or the outside of the package, as we will not accept any packages without one. In addition, please include a copy of your invoice and the reason with your return, and wrap the package securely. 

Please mail all packages to the following address:-

Inkjet-Direct.com

Stow Mill

Stow

Galashiels

TD1 2RB

RMA
Refunds
Refunds generally take 2-3 weeks. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Furthermore, we reserve the right to refuse returns that are not in re-saleable condition, as defined above. We also reserve the right to impose a 20% restocking fee on returns that do not have an RMA number or received 21 days after an RMA number has been issued.

SECURE ON-LINE PAYMENTS

100% Safe Shopping Guarantee

SECURE POLICY

Our 100% Safe Shopping Guarantee protects you while you shop at www.inkjet-direct.com

How do you protect customer information?
All of the information you enter to place an on-line order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility. Please see our PRIVACY POLICY above

 

Tel: 01578-730477

Whatsapp: 00447724720626

Inkjet-Direct.com
Stow Mill
Stow
Galashiels
TD1 2RB

All Brand Names & Trademarks are acknowledged | E&OE Prices may vary without notice